Senior Insurance Customer Service Representative

2 weeks ago


Norwich, Norfolk, United Kingdom Uttingsinsurance Full time

We are looking for a skilled Personal Lines Account Handler to support our expanding team in Norwich. Reporting to the Personal Lines Team Manager, this role offers a unique blend of office and home working, aligned with our Smart Working Policy.

Key responsibilities include:

  • Providing high-quality customer service to meet the insurance needs of our clients, while supporting the Personal Lines team.
  • Ensuring all client records reflect the current risk-on-cover at all times, including accuracy of sums insured, perils, excesses, extensions, and exclusions.
  • Negotiating and inviting renewal of allocated clients' policies.
  • Processing mid-term adjustments and MID updates as required.
  • Dealing with clients' day-to-day enquiries, responding promptly and managing expectations.
  • Referring to relevant managers, account handlers, and directors over any technical queries.
  • Maintaining an effective diary/activity/task system.
  • Attain cross-sell/up-sell on policies.
  • Ensuring cover notes/green cards are issued where appropriate.
  • Collaborating with the team to ensure client needs are met, particularly during peak periods or in times of holiday/absence.

The ideal candidate will possess strong communication and organizational skills, with the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We are committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to excel in your role and beyond.



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