Restaurant Operations Manager

6 days ago


Southampton, United Kingdom Wagamama Full time

Job Summary:

We are seeking a highly experienced and skilled Restaurant Operations Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing the front of house operation and ensuring that our guests receive exceptional service.

Key Responsibilities:

  • Support the management team to develop and grow the front of house team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Lead by example, embodying our people promise and values, and inspiring and motivating your team to provide exceptional service to our guests.
  • Manage labour and rotas to ensure efficient service delivery and optimal staffing levels.
  • Monitor and control financial performance, including sales, labour costs, and inventory management.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the management team to drive business growth, innovation, and improvement.

Requirements:

  • Proven experience as a restaurant manager or supervisor, with a strong track record of success in a fast-paced, dynamic environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work effectively in a team environment, with a customer-centric approach.
  • Passion for delivering exceptional customer service and creating a positive dining experience.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive training program, including on-the-job training and development opportunities.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of benefits, including pension scheme, 28 days holiday, and access to employee discounts.


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