Planner/Works Programmer

4 weeks ago


Canary Wharf, Greater London, United Kingdom Mears Full time
About the Role

Mears is seeking a skilled Planner/Works Programmer to join our team in Tower Hamlet. As a Planner, you will be responsible for supporting residents with reactive repairs and maintenance across our portfolio of properties.

Key Responsibilities:
  • Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service, and that performance targets are met/achieved.
  • Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
  • Monitor and update repairs on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs, and all follow-on jobs are actioned by the end of each day.
  • Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders.
  • Work with all team members, including administrators, operatives, supervisors, and subcontractors, to ensure an efficient and productive service is delivered to service users and clients.
Requirements:
  • Call Centre Experience
  • Previous experience in planning within a Social Housing environment
  • Good Verbal and written communication skills
  • Good time management, planning, and organisational skills
  • Good on computerised systems
  • Good Customer Service Skills
Benefits:
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day
  • Volunteering Leave
  • Staff perks with Mears Rewards
  • Family friendly policies


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