First Line Technical Support Professional

3 days ago


Southampton, Southampton, United Kingdom Endeavour Recruitment Solutions Full time
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our client's team in Southampton, United Kingdom. The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.

Responsibilities
  • Providing first-line technical support for IT systems and applications.
  • Analyzing and resolving complex technical issues.
  • Working collaboratively with cross-functional teams to identify and document defects.
  • Developing and implementing test plans and procedures.
  • Interacting with stakeholders at all levels, including technical, non-technical, and management.
Requirements

To succeed in this role, you will need:

  • NVQ1/GCSEs or equivalent in key competencies.
  • Problem analysis and problem-solving skills.
  • Attention to detail and ability to work under pressure.
  • Understanding of SLAs and KPIs.
  • Ability to learn quickly and adapt to new technologies.
Salary Range

The estimated salary range for this role is £25,000 - £35,000 per annum, depending on experience.



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