First Line Technical Support Professional
3 days ago
We are seeking a skilled Technical Support Specialist to join our client's team in Southampton, United Kingdom. The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.
Responsibilities- Providing first-line technical support for IT systems and applications.
- Analyzing and resolving complex technical issues.
- Working collaboratively with cross-functional teams to identify and document defects.
- Developing and implementing test plans and procedures.
- Interacting with stakeholders at all levels, including technical, non-technical, and management.
To succeed in this role, you will need:
- NVQ1/GCSEs or equivalent in key competencies.
- Problem analysis and problem-solving skills.
- Attention to detail and ability to work under pressure.
- Understanding of SLAs and KPIs.
- Ability to learn quickly and adapt to new technologies.
The estimated salary range for this role is £25,000 - £35,000 per annum, depending on experience.
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