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Customer Experience Specialist

2 months ago

Manchester, United Kingdom N Brown Full time

About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at N Brown. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.

Key Responsibilities

  • Investigate and resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and helpful information to customers via phone, email, and other communication channels
  • Work collaboratively with other teams to resolve customer issues and improve overall customer experience
  • Identify and implement process improvements to enhance customer satisfaction and loyalty
  • Develop and maintain a deep understanding of our products and services to provide expert advice to customers

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in a retail or service industry
  • Ability to work collaboratively as part of a team

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading fashion retailer

About N Brown

N Brown is a leading fashion retailer with a commitment to delivering exceptional customer service. We are passionate about creating a positive and inclusive work environment that values diversity and promotes equality. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.