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E-commerce Assistant with Customer Focus

1 month ago

Paignton, Torbay, United Kingdom Lovell Sports Full time
Join Our Team

We are seeking a motivated and customer-focused individual to join our team as an E-commerce Assistant with Customer Focus. In this role, you will be responsible for providing excellent customer service and support to our customers via email, live chat, and phone.

About the Role:

  • Respond to customer inquiries in a timely and professional manner
  • Provide accurate and helpful information to resolve customer issues
  • Work closely with the sales team to ensure seamless customer experience
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Previous experience in customer service or a related field
  • Basic knowledge of Google Analytics or other website analysis tools

Benefits:

  • A competitive salary of £22,000 - £27,000 per annum
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development