Network Support Professional Required
5 days ago
We are seeking a highly skilled Service Desk Engineer to join our team at Computerworld Personnel Ltd. Based in Birmingham, this role involves delivering exceptional IT support to clients across the region.
The ideal candidate will have a deep understanding of Infrastructure and Networking concepts, with experience in supporting various clients. You will work primarily from home, occasionally visiting customer sites to resolve issues within agreed SLAs.
Main Responsibilities:- Provide high-quality technical support to clients via multiple channels
- Analyze and resolve complex IT issues, escalating when necessary
- Collaborate with internal teams to ensure effective IT solution delivery
- Minimum 2 years of experience in a Service Desk environment
- Degree in Computer Science, Information Technology, or related field
- Strong knowledge of Networking fundamentals (TCP/IP, DNS, DHCP, VLANS)
- Experience with WAN Technologies, VMware/Hyper-V, and Windows/Exchange Server
- Familiarity with Active Directory, MFA, Endpoint Manager, M365, SharePoint, and cloud services
- Salary range of £30,000-£40,000 + car allowance
- Opportunity to work with a leading IT service provider in Birmingham
- Remote working options with occasional site visits
- A supportive team environment with ongoing training and development
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