Card Product Operations Lead

6 days ago


London, Greater London, United Kingdom Lendable Full time

Welcome to Lendable, a fintech company revolutionising consumer finance. We're looking for a Card Fraud and Disputes Manager to lead a dedicated team responsible for managing fraud and disputes related to our credit card products.

As a key member of our team, you'll be responsible for investigating customer claims concerning unauthorized transactions, account takeover fraud, and scams. You'll also resolve consumer dispute claims, investigate Section 75 claims, and process Mastercard chargebacks.

Your Expertise

To succeed in this role, you'll need:

  • In-depth knowledge of credit card fraud typologies, disputes, and chargebacks.
  • Familiarity with industry-standard approaches to credit card fraud and disputes.
  • Proven experience leading teams, preferably within a fraud or dispute context.
Our Benefits

We offer a competitive salary of £90,000 - £140,000 per year, depending on experience. Plus, you'll get equity, flexible working arrangements, and the chance to work with a talented team of professionals. Our in-house chef prepares healthy lunches every Tuesday-Thursday, and we offer private health insurance to support your well-being.



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