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Reservation Management Specialist

1 month ago

Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

We are looking for a highly organized and motivated Reservation Management Specialist to join our team at the Crowne Plaza Birmingham NEC. In this role, you will be responsible for managing reservations, providing excellent customer service, and ensuring seamless communication with other departments.

Responsibilities
  • Process reservations and manage room inventory.
  • Handle customer inquiries and resolve any issues that may arise.
  • Liaise with housekeeping and front desk teams to ensure efficient check-in and check-out procedures.
  • Maintain accurate and up-to-date records of all reservations and cancellations.
Requirements
  • Previous experience in a similar role, preferably within the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • The ability to work effectively under pressure.
Salary and Benefits

A competitive salary of £28,000 - £32,000 per annum, depending on experience, plus an excellent package of benefits, including employee discounts and wellbeing initiatives.