Technical Operations Shift Director

1 month ago


manchester, United Kingdom Smart DCC Full time

Role Overview:

We are seeking a highly skilled and motivated Technical Operations Shift Lead to join our critical Operations team at Smart DCC.

The successful candidate will provide continuous monitoring of the DCC total system, manage and develop a team of Technical Operations Centre Analysts, and deliver an optimal service.

This role involves working closely with other Smart DCC Operations functions, Service Providers, and Customers to ensure that Smart DCC's systems and platforms are working optimally with limited downtime for our customers.

Key Responsibilities:

  • Support junior team members with training, escalations & skills development
  • Work closely with Senior Managers and stakeholders
  • Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre
  • Good understanding of End-to-End smart metering, with a willingness to continually learn
  • Develop use cases for continuous improvement
  • Promptly communicate and escalate issues & incidents to the ITIL functions
  • Act as the first point of escalation for incidents and requests from wider DCC business

Requirements:

  • Current valid Security Clearance or be willing to be Security cleared
  • Experience in supporting a team through people, task & performance management
  • Precise written and verbal communications skills are essential
  • Must be well-organised and a diligent planner & documenter
  • Must be analytical, focussed, and have a drive to learn new skills
  • Working knowledge of REMEDY/SNOW trouble ticketing system

What We Offer:

A competitive salary of £60,000 - £70,000 per annum, plus benefits.



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