Store Operations Manager

2 weeks ago


Grimsby, North East Lincolnshire, United Kingdom AF Blakemore & Son Ltd Full time

Salary: £12.50 p/h, plus bonus opportunity

Job Type: Full-time

We are seeking a highly skilled and experienced Duty Manager to join our team at AF Blakemore & Son Ltd's award-winning Bradley Cross SPAR store in Grimsby.

Job Description:

Company Overview:

Af Blakemore & Son Ltd is a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends.

As a Duty Manager at our Bradley Cross SPAR store, you will play a crucial role in driving growth and success within the company-owned store. You will be responsible for supporting the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.

Key Responsibilities:
  • Safety and Security: Taking overall responsibility for the entire store during Duty Manager shifts, ensuring a safe, legal and high-performing store environment.
  • Operations Management: Assisting the Store Manager to deliver all store operations, objectives and KPIs.
  • Talent Development: Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
  • Cash Handling and Security: Carrying out cash reconciliations, voids and refunds, and other 'management' tasks for till colleagues.
  • Customer Experience: Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from competitors.
  • Community Engagement: Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
  • Policies and Procedures: Adhering to all company policies and procedures and processes.
Requirements:
  • Previous Management Experience: Previous management or supervisor experience within a food retail or similar fast-paced operation.
  • Customer Service: Committed to achieving and sustaining exceptional customer service standards.
  • Organisation and Communication: Able to plan, organise and prioritise effectively, communicate and influence at all levels.
  • Decision Making: Ability to take appropriate action and make decisions.
  • Collaboration and Development: Committed to promoting collaborative working, enthusiastic and flexible with a positive attitude, committed to developing own skills and apply learning to improve own performance.
Benefits:
  • Holiday Pay: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
  • Staff Discounts: 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
  • Wellbeing Support: Access to emotional support, counselling, legal and financial advice.
  • Pension Scheme: Company Pension Scheme, NEST pension scheme.
  • Long Service Awards: Extra holiday - purchase scheme, long service awards.

Inclusive Environment: As a Disability Confident Committed employer, we are dedicated to creating a fair, inclusive workplace for all.



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