Hardware Portfolio Manager

2 weeks ago

Nottingham, Nottingham, United Kingdom Enterprise Recruitment Ltd Full time
Job Summary

This role involves managing the company's hardware product portfolio, supporting both customers and internal teams with troubleshooting, and staying at the forefront of industry advancements to advise on new product development. The ideal candidate will have passion and expertise in hardware, particularly in fields related to telematics and CCTV, and will possess exceptional analytical, problem-solving, and communication skills.

Key Responsibilities

Gain a comprehensive understanding of the hardware and related software products offered by the company and become the go-to expert.
Take the lead role in identifying new product opportunities and staying at the forefront of technology advancements in the sector.

Technical Support and Communication

Manage helpdesk tickets from initiation to resolution, ensuring effective solutions through collaboration with various departments.
Provide technical support via phone and email, assisting with fault diagnosis and general technical queries.

Requirements

Passion and expertise in a hardware role, preferably in the electronics or tech industry with CCTV or networking.
Strong analytical and problem-solving skills, with the ability to communicate complex technical information effectively.
Proficiency in software such as Video Management Systems (VMS), Cloud server deployments, Video streaming software and tools (Codecs, RTSP streaming, Video Compression).

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