Customer Experience Contracts Manager

4 weeks ago


Redcar, Redcar and Cleveland, United Kingdom Yorkshire Housing Full time
Customer Experience Contracts Manager

Yorkshire Housing is seeking a skilled Customer Experience Contracts Manager to oversee commercial relationships with suppliers and contractors, ensuring they meet contractual obligations and deliver exceptional services.

This pivotal role involves managing supplier performance, anticipating potential service failures, and developing strategies to mitigate risks. The successful candidate will work closely with service managers, the procurement team, and the business improvement team to ensure seamless operations and adherence to company policies.

Key Responsibilities:

  1. Manage commercial relationships with suppliers and contractors, ensuring they meet contractual obligations and deliver top-notch services.
  2. Anticipate potential service failures and develop strategies to mitigate risks, ensuring continuous and reliable service delivery.
  3. Work closely with service managers, the procurement team, and the business improvement team to ensure seamless operations and adherence to company policies.
  4. Analyse performance data to identify trends and implement improvements, generating performance reports to support senior management and stakeholders.
  5. Oversee contractor spend, ensuring financial processes are followed and value for money is achieved.

About Yorkshire Housing:

We're a dedicated housing provider with a mission to create exceptional customer experiences. We're committed to building a culture that prioritises excellence, innovation, and customer obsession. This role offers a salary of £52,000 per annum, 25 days annual leave (rising annually to 30 days) plus Bank Holidays, and a wellbeing support package including access to a library of free fitness classes, an instant My GP service, and free counselling sessions with a trained professional.

We welcome and encourage candidates from all backgrounds for this role, and we're actively building a working environment that's inclusive and diverse. If you're a commercial whiz with a passion for delivering top-notch customer experiences, we want to hear from you.



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