Senior Customer Support Specialist
3 weeks ago
About the Opportunity:
We are the internal recruitment partner for a leading supplier and manufacturer of marine safety products.
This exciting opportunity is for a Senior Customer Support to join their team based in a location that offers a great work-life balance.
As the Senior Customer Support, you will be responsible for providing senior-level support to the Customer Operations Manager, assisting with ad-hoc tasks, and acting as a senior escalation point when required.
A key focus of this role will be providing a high level of service to internal customers, working cross-functionally with other areas of the business to ensure prompt resolution and customer satisfaction.
This position requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced and highly demanding environment.
Requirements:
- Previous experience in military support or a related industry would be beneficial to this role.
- Experience of working in a customer-focused and deadline-driven environment.
- A logical and proactive approach to problem-solving.
- Excellent communication skills, written and verbally.
- Ability to work in a fast-paced environment while maintaining a strong attention to detail.
- Good IT skills with experience of Microsoft Office, including Microsoft Dynamics or an alternative CRM system.
- Experience in using Microsoft Excel (pivot tables, V-lookups & formulas).
- Ability to work well within a team and independently.
- Previous experience of deputising for a senior manager would be highly desirable.
Benefits:
- A highly competitive salary dependent on skills, knowledge, and experience.
- Working Hours: Monday – Thursday 9am – 5:15pm, Friday 9am – 2:45pm.
- 25 days annual leave plus bank holidays.
- Pension Scheme.
- Long service awards.
- Paternity pay.
- Enhanced sick pay after probationary period.
- Whirlpool appliance discount.
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