Senior Customer Support Specialist

3 weeks ago


Redcar, Redcar and Cleveland, United Kingdom Vero HR Ltd Full time

About the Opportunity:

We are the internal recruitment partner for a leading supplier and manufacturer of marine safety products.

This exciting opportunity is for a Senior Customer Support to join their team based in a location that offers a great work-life balance.

As the Senior Customer Support, you will be responsible for providing senior-level support to the Customer Operations Manager, assisting with ad-hoc tasks, and acting as a senior escalation point when required.

A key focus of this role will be providing a high level of service to internal customers, working cross-functionally with other areas of the business to ensure prompt resolution and customer satisfaction.

This position requires strong problem-solving skills, technical expertise, and the ability to work effectively in a fast-paced and highly demanding environment.

Requirements:

  • Previous experience in military support or a related industry would be beneficial to this role.
  • Experience of working in a customer-focused and deadline-driven environment.
  • A logical and proactive approach to problem-solving.
  • Excellent communication skills, written and verbally.
  • Ability to work in a fast-paced environment while maintaining a strong attention to detail.
  • Good IT skills with experience of Microsoft Office, including Microsoft Dynamics or an alternative CRM system.
  • Experience in using Microsoft Excel (pivot tables, V-lookups & formulas).
  • Ability to work well within a team and independently.
  • Previous experience of deputising for a senior manager would be highly desirable.

Benefits:

  • A highly competitive salary dependent on skills, knowledge, and experience.
  • Working Hours: Monday – Thursday 9am – 5:15pm, Friday 9am – 2:45pm.
  • 25 days annual leave plus bank holidays.
  • Pension Scheme.
  • Long service awards.
  • Paternity pay.
  • Enhanced sick pay after probationary period.
  • Whirlpool appliance discount.


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