Process Improvement Specialist

1 month ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Transforming Hastings Direct

We're on a mission to become the best and biggest insurance provider in the UK market. As a Process Improvement Specialist, you'll play a crucial role in driving our growth and success.

Key Responsibilities

  • Design, deliver, and embed the Process Improvement Framework
  • Lead strategy, process, and journey reviews to identify opportunities for improvement and innovation
  • Use data and data mining tools to identify process adherence levels, inefficiencies, and areas for improvement
  • Document agreed actions and improvement measures, own and drive delivery, and assess impact
  • Input and deliver internal upskilling training to the team and provide ongoing support
  • Work closely with other change teams to champion collaboration, engagement, and alignment

Requirements

  • Strong experience in process improvement and strategic change delivery, preferably in insurance, financial services, or energy
  • Solid understanding of risk, control, and assurance
  • Good understanding of commercial objectives

What We Offer

At Hastings Direct, we prioritize our 4Cs: Colleagues, Customers, Company, and Community. As a Process Improvement Specialist, you'll be part of a team that values collaboration, innovation, and growth. Enjoy a competitive salary, car allowance, flexible working, and a range of benefits, including private medical insurance, life assurance, and pension contribution matching.



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