Hospitality and Wellness Ambassador
3 weeks ago
We are seeking a Hospitality and Wellness Ambassador to join our team at Thwaites Spa. As a key member of our reception team, you will be responsible for providing exceptional customer service, ensuring a warm welcome for all guests.
Main Responsibilities:
- Provide a high level of hospitality, including greeting guests and handling their queries
- Upsell treatments, products, and other facilities to enhance guest experience
- Inform guests about our spa's facilities, offer advice, and provide assistance when necessary
- Ensure compliance with spa procedures
About Us:
At Thwaites, we value our employees and strive to create a supportive work environment. We offer competitive salaries, benefits, and opportunities for career progression.
Benefits and Perks:
- Competitive salary: £25,000 - £35,000 per annum (dependent on experience)
- Wagestream: access up to 40% of wages each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee discounts
- Life assurance
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Bespoke training programmes
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