Relief Support Worker
4 weeks ago
About the Role:
We are seeking a skilled Relief Support Worker to join our team at Hinde House in Norwich. As a Relief Support Worker, you will be responsible for delivering our housing-related service to vulnerable women, ensuring they receive an excellent level of support that uses a strengths-based approach and is centered around their aims and aspirations.
Key Responsibilities:
- Ensure our customers feel safe and supported throughout the night.
- Support customers to manage risk and respond to any concerns of behavior that may be causing risk or breaching their occupancy agreement.
- Undertake building health and safety checks throughout the night and report repairs or damage.
- Clean communal areas and prepare rooms for relet.
- Manage any visitors that may come to the service and deal with any behaviors that break the house rules.
- Work as part of the wider team by undertaking admin tasks and ensuring records are completed.
Requirements:
- Proven relevant work experience within this field or security/concierge work.
- Previous experience of working in a customer-facing environment, dealing with difficult and complex situations.
- Previous experience of working alongside vulnerable customers is desirable.
- Experience working within a team and independently.
What We Offer:
- 22 days annual leave (pro rata) plus bank holidays.
- Retail discounts via our rewards platform.
- Reward and recognition awards.
- Free DBS checks.
- Cashback Health plan.
- Access to Blue Light Card - membership fees apply.
- Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
- Wellbeing programme.
Person Specification:
- GCSE Maths and English (Grade 9-4 / A-C or equivalent).
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