Data Management Director
2 days ago
Marks & Spencer is seeking a talented Data Management Director to drive business growth and profitability through the implementation of retail plans and delivery of key performance indicators (KPIs). As a leader in this role, you will be responsible for recruiting and developing great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
Main Responsibilities
• Drive profitability and sales for the area by supporting the delivery of retail plans and KPIs
• Support the delivery and embedding of the business transformation plan and change initiatives for the area
• Deliver excellent standards and service by setting clear expectations with store colleagues
• Create a multiskilled team, coaching and training them to utilize all available tools to serve and sell well
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Key Requirements
• Ability to lead a team to deliver excellent customer service and KPIs across the store
• Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems
• Use all available data and management information (MI) to identify commercial, visual, cost savings & customer opportunities to increase profit
• Good level of digital capability and an understanding and use of all systems
• Knowledge of our people policies and managing performance within a team
About Us
Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy. We are looking for individuals who are thrilled by the challenge of introducing innovative experiences to the retail world and surprising every single customer with reasons to shop in our stores and online. The estimated salary for this role is £60,000 - £80,000 per annum.
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