Data Management Leader

19 hours ago


Aberdeen, Aberdeen City, United Kingdom M&S Full time

Job Title:

Data Management Leader

At M&S, we are committed to pushing boundaries and leading the industry into a greener, speedier, more inspiring digital era.

We are seeking an exceptional Data Management Leader to drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's. This role will be responsible for recruiting and developing great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.

Key Accountabilities:

  • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
  • Support the delivery and embedding of the business transformation plan and change initiatives for their area.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.
  • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
  • Use data and insight to improve customer instore experience, improve the operation and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Maintain a safe and legal store environment.

Technical Skills/Experience:

  • Ability to lead a team to deliver excellent customer service and KPI's across the store.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
  • Good level of digital capability and understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.

Estimated Salary: £60,000 - £80,000 per annum



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