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Sales Associate

2 months ago

Manchester, United Kingdom Selfridges Full time

About the Role

We are seeking a highly skilled and customer-focused Sales Associate to join our team at Selfridges. As a Sales Associate, you will play a vital role in creating exceptional customer experiences and driving sales growth in our Womenswear department.

Key Responsibilities

  • Provide exceptional customer service, building rapport and trust with customers to understand their needs and preferences.
  • Develop and maintain in-depth product knowledge, staying up-to-date on the latest trends and products to offer expert advice and recommendations.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Manage and maintain the visual merchandising and stock levels in the department, ensuring a seamless customer experience.
  • Participate in visual merchandising and stock replenishment activities to maintain a high level of store presentation.
  • Conduct sales, refunds, and exchanges, using problem-solving skills to resolve customer issues and concerns.
  • Stay informed about competitor activity and market trends to provide expert advice and recommendations to customers.
  • Adhere to health, safety, and security procedures, and contribute to maintaining a safe and secure working environment.

About You

  • You are a great communicator, able to engage with customers from diverse backgrounds and with varying needs and requirements.
  • You are well-informed, with a passion for staying up-to-date on the latest trends and products.
  • You are a sales and service expert, with a proven track record of delivering exceptional customer experiences.
  • You are flexible and adaptable, able to take ownership of tasks and responsibilities that may go beyond the role expectation.
  • You embody the values of Selfridges, demonstrating reliability, respect, and a commitment to excellence in all aspects of your work.