Customer Support Specialist

2 months ago

Reading, Reading, United Kingdom Point of Rental Software Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet.

Key Responsibilities:

  • Provide application/business support to our customers, ensuring a high level of service and resolving issues efficiently.
  • Log, prioritize, and act on calls via our CRM system (Salesforce), ensuring timely updates and effective problem reporting.
  • Be proactive in identifying areas for improvement and contribute to the development of Service Desk procedures and knowledge base.
  • Document software features and business processes for use as knowledge base articles or customer fact sheets.
  • Treat all customers and colleagues with respect, demonstrating a commitment to our Equal Opportunities Policy.
  • Participate in testing of new releases of Syrinx products.

Requirements:

  • Experience in 1st Line Support or Server Support role.
  • Knowledge of SQL Server, Server 2003 and 2008, and Terminal Services (RDP), as well as PC/client Operating Systems.
  • Windows server shares and permissions.
  • A successful track record in application support.
  • Windows networking troubleshooting, including Firewalls, DNS, DHCP, and TCP/IP.
  • A strong knowledge of Microsoft environments and proficient problem-solving skills.
  • Good customer service skills and confidence on the phone.
  • Excellent communication and customer service skills.
  • Relevant languages: German, Dutch, French, Italian, Spanish, and Portuguese.
  • SQL Server and a basic understanding of TSQL queries.
  • Accounting Systems, including Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer, and Access Dimensions.
  • Experience with mobile data devices.

What We Offer:

  • A competitive base salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Equal Opportunities Employer:

Point of Rental Software is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing equal opportunities for all and reasonable arrangements for individuals with disabilities in employment.

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