IT Support Officer

1 month ago


Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time

North Lincolnshire Council is seeking a dedicated IT Support Officer to provide technical support and advice on IT systems and applications.

The role involves responding to IT service requests, ensuring they are logged, resolved or escalated in a timely manner. Additionally, the officer will assist in the delivery of IT projects and initiatives as required.

This is an exciting opportunity for someone who enjoys working in a supportive team environment. You will be responsible for providing excellent customer service to employees, managers and external partners.

As an integral member of our Infrastructure Technology Team, you will work closely with colleagues to deliver an excellent service and contribute to our goal of being the best council we can be.

We offer a range of employee benefits, flexible working options and a supportive work environment. The salary for this role is £30,000 per annum, based on 37 hours per week.

Key Responsibilities:

  • To provide first-line technical support to employees and external partners
  • To log, resolve or escalate IT service requests in a timely manner
  • To assist in the delivery of IT projects and initiatives as required

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic understanding of IT systems and applications

Benefits:

  • Competitive salary of £30,000 per annum
  • Flexible working options
  • A range of employee benefits


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