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Product Expert
2 months ago
Job Title: Product Expert - ERP Implementation Specialist
Job Summary:
We are seeking a highly skilled Product Expert to join our team at Proftech Talent. As a Product Expert, you will play a pivotal role in the implementation and configuration of our ERP system, ensuring seamless integration with our business processes and objectives.
Key Responsibilities:
- System Implementation & Configuration: Collaborate with the project team to customize the ERP system, aligning it with our specific business processes and objectives.
- Training & Support: Design and deliver comprehensive training programs for end users, empowering them with the necessary skills to maximize the potential of the ERP system.
- Subject Matter Expertise: Serve as the go-to advisor within the organization for all matters related to the ERP systems, providing insights and expert guidance to aid in decision-making and strategic planning.
- Collaborative Improvement: Foster a collaborative environment by soliciting and synthesizing feedback from all system users, identifying potential enhancements, and leading cross-functional efforts to implement system improvements.
- Industry Awareness: Maintain a keen understanding of the evolving landscape of ERP technologies, regularly updating your knowledge through industry research, webinars, and participation in relevant forums and conferences.
- Documentation Development: Produce and continuously update a suite of user-friendly materials, including user guides, SOPs, and quick-reference sheets, to facilitate the adoption and proficient use of the ERP and WMS systems.
- Troubleshooting & Issue Resolution: Provide first-class troubleshooting support, quickly addressing and resolving issues to maintain uninterrupted business operations.
- Documentation & Knowledge Maintenance: Diligently document system configurations, changes, and processes, keeping training materials current with system updates and ensuring that best practice documentation is readily available and easily accessible to all users.
- Integration Liaison: Act as the primary liaison between internal teams and external vendors or consultants, ensuring seamless integration of the ERP and WMS systems with other in-house systems and third-party applications.
- Performance Monitoring & Reporting: Establish and monitor key performance indicators (KPIs) for system usage and efficiency, generating regular reports to track these KPIs and provide insights into system performance.
Benefits:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
