Service Support Assistant
2 weeks ago
About The Role
As a Service Support Assistant at the British Red Cross, you will be the first point of contact for our Mobility Aids Service, providing operational and administrative assistance to the team. This role is crucial to the organisation, and your work will have a direct impact on the lives of those in crisis.
Key Responsibilities
- Provide clerical and operational support, including dealing with face-to-face queries and calls, processing invoices, and working across various IT systems.
- Work alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
- Ensure that the delivery service, stock control, and other administrative systems meet the needs of the service and maintain smooth and efficient operations.
Requirements
- Excellent communication and customer service skills, with the ability to handle financial transactions.
- A sound working knowledge of Microsoft and the ability to learn new software and databases, such as an online stock management system.
- Confidence in dealing with queries from customers, hospitals, and referring agencies in a positive and professional manner.
- Great organisational skills and the ability to prioritise tasks and manage your workload in a busy environment.
What We Offer
- Holidays: 25 days annual leave (including bank holidays) + option to buy extra days.
- Pension scheme: Up to 5% contributory pension.
- Flexible working: We try to accommodate your preferred work style.
- Learning & Development: A wide range of career and learning opportunities.
- Discounts: Access to the Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- CycleWork: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At the British Red Cross, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Connecting human kindness with human crisis
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