ICT Support Specialist

3 weeks ago

Walsall, Walsall, United Kingdom Corpay, Inc. Full time
About the Role

To provide technical support to clients and colleagues within FLEETCOR's technology function, utilizing the GFN fuel card processing platform. Key responsibilities include investigating and verifying software issues, prioritizing tasks based on client requirements, and collaborating with cross-functional teams to deliver effective solutions.

Key Responsibilities


Investigate and resolve software issues within defined timelines

Determine business impacts and assign relevant priority to application defects

Collaborate with clients to provide guidance on workarounds and escalate issues when necessary

Work closely with 3rd Level Application Support Analysts to identify and document resolutions

Monitor and document problems to ensure timely resolution

Communicate with clients on timelines for delivery of fixes

Coordinate system downtime with clients and infrastructure teams

Proactively review new functionality against client business requirements

Monitor Production Jobs/Alerts

Perform daily checks on key processes in Production environments

Ensure cost-effective and suitable system solutions are delivered

Adhere to departmental procedures and practices

Contribute to key business projects and departmental objectives

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions for their payments.

Corpay is dedicated to promoting a supportive and inclusive culture among our employees. We strive to eliminate discrimination in the workplace and provide equal opportunities for all employees and job applicants.

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