ICT Support Specialist

3 weeks ago

Walsall, Walsall, United Kingdom Corpay, Inc. Full time
About the Role

We are seeking a skilled ICT Support Specialist to join our technology function at Corpay, Inc. As a key member of our team, you will play a vital role in delivering effective support to our clients and colleagues.

Key Responsibilities

• Investigate and resolve software issues within defined timelines

• Determine business impacts and assign relevant priority to application defects raised by clients

• Advise users on appropriate action/workaround where applicable

• Escalate issues when required to appropriate resource with view to resolving within agreed Service Level Agreements

• Work closely with 3rd Level Application Support Analysts to identify/document the resolution

• Document, track and monitor problems to ensure a timely resolution

• Advise clients on timelines for delivery of fixes

• Co-ordinate system downtime with clients and infrastructure teams in order to apply software fixes

• Pro-actively review new functionality against client business requirements

• Monitor Production Jobs/Alerts

• Carry out daily checks on key processes in Production environments including Transaction imports, Billing outputs and Card Production files

• Ensure that the most cost effective and suitable system solutions are delivered

• Adhere to appropriate departmental procedures and practices

• Play a proactive and visible role in delivering key business projects and departmental objectives

About Corpay, Inc.

Corpay, Inc. is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

We are committed to promoting diversity and eliminating discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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