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Logistics Operational Care Specialist

1 month ago

Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full time

We are seeking a motivated and enthusiastic individual to join our National Imports Operational Care Centre in Birmingham. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

Your Role

The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for ensuring efficient and effective operations, focusing on providing outstanding care and service to our clients. The role oversees the importation process of goods into the country and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the import logistics process.

Your Responsibilities

  • Aligning with our Customer Care Teams to meet and exceed our Customer's requirements
  • Coordinate the end-to-end import process from shipment initiation to delivery
  • Maintain accurate and comprehensive records of all import documentation.
  • Liaise with suppliers, freight forwarders and custom brokers to track shipments and resolve any issues that arise during the import process.
  • Address and resolve any issues related to import shipments, such as delays, damages, or compliance concerns.
  • Provide excellent customer service by ensuring clear communication and prompt responses to inquiries related to import shipments.

Requirements

  • The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English)
  • Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
  • Previous use of Microsoft Outlook and Excel is beneficial.
  • Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
  • This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.

Key Information:

  • Apprenticeship Contract: Fixed Term – 2 years
  • Working hours: 8:30am-5:00pm, including 1 hour lunch.
  • Place of work: Outline. Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process:

  • Step 1: Applications will be reviewed on a rolling basis.
  • Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
  • Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
  • Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

Benefits:

  • Competitive starting salary of £15,500 in year one with an increase after 12 months
  • Great bonus once you have completed your apprenticeship
  • Attractive benefits
  • Apprentice NUS discount card

We understand that starting a new job can be daunting, but don't worry. You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.