Car Service Coordinator

1 month ago


Bridgwater, Somerset, United Kingdom Kream Full time

We are currently seeking a highly motivated and customer-focused individual to join our successful team at Kream as a Car Service Coordinator.

The role requires exceptional communication skills, the ability to follow procedures and instructions in a busy working environment, and a commitment to portraying the highest levels of professionalism.

Key responsibilities include:

  • Ensuring bookings and appointments are convenient for customers and department staff, aligning with workshop capacity.
  • Confirming all customer requirements are identified and an accurate, fully inclusive costing is supplied.
  • Maximizing available workshop hours to ensure constant utilization of workshop capacity.
  • Maintaining accurate job cards, invoices, estimates, and related information.
  • Responding promptly and courteously to telephones, face-to-face, and written enquiries.
  • Greeting customers professionally at reception and offering courtesy services as appropriate.
  • Confirming completion deadlines and extending them if required.
  • Certifying that customers are informed of progress and any additional work that may occur, obtaining authority to proceed.
  • Upselling related products and services as applicable.

Candidates will need to have previously occupied a Customer Service Advisor (or similar) role in a main dealer or quality independent garage and hold a full driving license.

In return, you can look forward to a competitive salary of approximately £25,000 - £30,000 per annum, a supportive working environment with like-minded individuals, and opportunities for growth within the business.



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