Head of Customer Experience and Operations

3 days ago


Hull, Kingston upon Hull, United Kingdom Quickline Communications Full time

Customer Service and CX Leadership Role

We believe everyone deserves great internet, and we're on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind. As the Head of Customer Service and CX, you'll play a crucial role in ensuring we deliver exceptional customer experiences across all interactions.

Our team is passionate about making a difference, and we're looking for a leader who shares our vision. If you're passionate about customer service and have a track record of driving operational excellence, we'd love to hear from you.

Key Responsibilities:

  • Oversee the daily operations of the Customer Service and Credit Control function
  • Develop and implement initiatives to drive customer loyalty
  • Coach, mentor, and develop the teams, ensuring high levels of morale and a 'customer-first' culture
  • Lead the identification and implementation of new systems to drive operational efficiency and streamline processes

What You'll Love About This Role:

  • Opportunity to make a meaningful impact on customer experience
  • Collaborative and dynamic team environment
  • Chance to develop and implement innovative solutions

About Quickline Communications:

We're a company that believes in the power of great internet to transform lives. Our mission is to provide fast, reliable, and affordable broadband to everyone, regardless of their location. If you share our passion for customer service and our mission to make a difference, we'd love to hear from you.



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