Customer Journey Director
6 days ago
The Bannatyne Group is dedicated to well-being and seeks energetic, personable individuals to join our teams.
We prioritize positivity, welcome, and inclusivity, with opportunities for team support and growth.
Job DescriptionAs a Member Xperience Manager, you will be responsible for delivering exceptional service to our customers.
Your primary responsibilities will include managing net member movement, implementing the centrally based marketing plan, and converting leads into new members.
You will play a crucial role in building relationships with members and guests, while gaining a strong understanding of the club's departments and services to maximize customer experience.
- Handle queries and calls from members, clubs, and Head Office.
- Manage and update membership databases.
- Organize and attend member events, forums, and social events.
- Support new members with their 'Start Smart' journey and incentives to complete within the first 12 weeks.
We offer a comprehensive package of benefits to support your well-being and career growth, including:
- FREE membership to our premium Health Clubs
- 50% discount in our cafe bar (including on-site Starbucks products)
- 30% discount on Grenade products purchased in our cafe bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (Free 24hr personal support service)
- Opportunities for advancement and career progression.
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