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Retail Sales Associate

2 months ago

Edinburgh, Edinburgh, United Kingdom Canada Goose Full time
Job Title: Retail Sales Associate

About the Role:

The Brand Ambassador, Experience is accountable for creating and providing outstanding experiences that allow customers to continuously conquer the outdoors. They will assist in the execution of store functions in relation to customer experience, while ensuring excellence in all areas.

Key Responsibilities:

  • Achieve or exceed personal sales targets and productivity standards
  • Build a positive store environment through effective communication, collaboration, and partnership with the management team
  • Attend and participate in all store meetings, events, and product knowledge sessions
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail, etc.
  • Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming, and strategic categories
  • Develop, maintain, and drive personal customer relationship management (CRM) through clienteling and after-sale customer engagement
  • Leverage in-store elements to provide a memorable customer experience and promote repeat purchase
  • Follow all store operating procedures to minimize store shrink
  • Handle all Point of Sale (POS) transactions in compliance with company standards
  • Support in the overall upkeep of physical store maintenance and standards
  • Maintain Visual Merchandise directives

About You:

  • Minimum 2 years of customer service experience, preferably in the apparel retail industry
  • Proven record of successful sales performance
  • Previous experience working with affluent and luxury brands in high-traffic locations
  • Strong time management and multi-tasking skills
  • Ability to work efficiently in a fast-paced and team-oriented environment
  • Good understanding of CRM tools/processes
  • Excellent communication and social skills
  • Basic skills in Microsoft Office, specifically, Word and Excel
  • Bonus points for proficiency in another language

About Canada Goose:

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and services. Our different perspectives are what enable us to create, dream, and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.