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Data Management Director

1 month ago

Halton West, North Yorkshire, United Kingdom Michael Page Full time £88,000

Director of Customer Experience

We are seeking a dynamic leader to drive a culture of customer-centricity within our organization. As the Director of Customer Experience, you will be responsible for shaping the best possible services for our customers.

Key Responsibilities:

  • Lead the design, development, and delivery of a seamless customer experience across the business.
  • Develop and deliver customer experience, neighbourhood management, customer engagement, and customer insight strategies.
  • Ensure compliance with all housing and customer legislation.
  • Lead the delivery of excellent neighbourhood and housing management services.

Requirements:

  • Evidence of customer experience strategy development and delivery.
  • Understanding of housing management and repairs & maintenance.
  • Able to evidence a passion for engaging with customers to help shape strategy, service design, and delivery.
  • Data and insight-driven to enhance the customer experience, improve business efficiency, and inform strategy development.
  • Demonstrable strategic financial and business acumen.

What We Offer:

  • 4,000 car allowance.
  • Agile & hybrid working.
  • Generous annual leave allowances with the option to buy/sell holidays.
  • Excellent pension scheme.
  • Health cash plan.