Retail Store Manager

1 month ago

Manchester, United Kingdom Canada Goose Full time

Store Manager Role Overview

The Store Manager is responsible for overseeing the entire operation and driving the success of their Canada Goose store. This role embodies Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for the team. The Store Manager is committed to fostering an inclusive and diverse team environment focused on continual learning and open to new insights.

Key Responsibilities:

  • Achieve or exceed performance objectives and sales targets.
  • Continuously analyze KPI's and leverage insights to create and implement action plans that drive performance.
  • Deliver and model a superior customer service journey reflective of Canadian Warmth.
  • Create and develop lasting client relationships through consistent engagement.
  • Lead a culture of clienteling, ensuring Brand Ambassadors cultivate consistent, elevated engagement with top guests.
  • Ensure the execution and maintenance of exceptional visual merchandising.
  • Resolve guest issues through a customer-centric lens.
  • Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
  • Lead, implement, and follow up on all corporate initiatives and strategies.
  • Actively mentor and develop Assistant Managers.
  • Maintain an open-door environment that encourages feedback.
  • Create schedules that prioritize the guest journey.
  • Follow all loss prevention procedures.

Requirements:

  • 3-5 years of leadership experience in a related industry.
  • Previous experience working with luxury lifestyle brands.
  • Proven leadership skills in mentoring retail leaders.
  • Demonstrated experience owning store profit and loss.
  • Strong time management and organizational skills.
  • Exceptional communication skills.

What's in it for You?

  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Access to tools and resources to support physical and mental health.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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