IT Systems Support Specialist

2 weeks ago


Birmingham, United Kingdom Genting Casinos Full time
Genting Casinos is a leading leisure business in the UK, delivering exceptional service to customers across our nationwide casinos. We are seeking an experienced Gaming Systems Engineer to join our team on a full-time basis.

The role of a Gaming Systems Engineer involves providing remote support for gaming equipment and ancillary products within our casinos. Based at the Genting Wednesbury office, this role requires effective management of day-to-day service calls logged by casinos relating to gaming system faults. Proactive issue resolution, accurate record-keeping, and workload assignment from senior gaming systems engineers are key responsibilities. Additionally, this role ensures compliance with security guidelines, legislation, and health & safety regulations.

This position demands strong communication skills, problem-solving abilities, and self-motivation. Excellent computer skills, knowledge of IT systems, and Microsoft Office Suite proficiency are necessary. A strong interest in IT and computing, along with the ability to form strong working relationships, are also required.

We offer a competitive salary of up to £30,000 per annum, depending on experience, and a range of benefits including company-funded benefits, flexible benefits, rewards, recognition, development, and events. As an inclusive employer, we celebrate individuality and value the contribution each person brings to our workplace.

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