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Senior Claims Advocate

1 month ago

London, Greater London, United Kingdom WTW Full time
Job Title: Senior Claims Advocate

We are seeking a highly skilled Senior Claims Advocate to join our team at WTW. As a key member of our Marine Claims team, you will be responsible for delivering high-quality advice and assistance to our Shipowners clients for P&I Claims Service.

Key Responsibilities:
  • Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time
  • Ensure the prompt resolution of market-related loss issues and queries
  • Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
  • Ensure that all financial aspects (including but not limited to Uncorrelated Cash) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
  • Build upon existing constructive relationships that the candidate would be expected to have already in place and lead correspondence with Client and associated P&I Clubs or Insurers, third parties and service providers and with due reference to the Client Service Proposition initiative.
Requirements:
  • Negotiate appropriate claims authorities and claims funds with P&I Clubs
  • Immediate notification to P&I Clubs on receipt of advice of claim, responding where necessary and required
  • Negotiate claims settlements with P&I Clubs or Insurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
  • Travel as required (catastrophe losses, claims reviews or marketing)
  • Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information
  • Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
  • Provide input on corrective action required to enhance process performance across Claims areas
  • Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
  • Monitor P&I Clubs and service provider performance and take appropriate action as required to guarantee the client's best interests
  • Provide input to and reference the Willis Quality Index, as appropriate and required
Additional Responsibilities:
  • Provide input to members of the Marine Executive Board on BU approach to Client Service Proposition by client stream
  • Oversee the provision of accurate management information, as required
  • Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
  • Participate in loss prevention and claims seminars, as required