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Bilingual Customer Success Manager

2 months ago


Newton Abbot, Devon, United Kingdom Michael Page (UK) Full time

Job Title: Bilingual Customer Success Manager

Job Summary:

We are seeking a highly skilled Bilingual Customer Success Manager to join our team at Michael Page (UK). As a key member of our organization, you will be responsible for driving revenue growth, providing feedback to inform product and service improvements, and managing customer complaints.

Responsibilities:

* Collaborate with the business development and marketing teams to drive revenue growth through effective sales strategies and customer engagement.

* Provide valuable feedback to our product and service teams to inform improvements and enhance customer satisfaction.

* Manage customer complaints and resolve issues promptly, ensuring a high level of customer satisfaction.

Requirements:

* Proven customer success/account management experience selling SaaS solutions.

* Experience selling software into the food and drink manufacturing, retail brand partners, medical, and pharmaceutical manufacturing industries is desirable but not essential.

* A proven track record of growing existing customer accounts and retaining business.

* Strong knowledge of CRM systems and practices.

* Ability to commute to an office in East Yorkshire.

What We Offer:

* Competitive basic salary of £45-60k DOE + OTE + car allowance.

* Opportunity to work with a leading recruitment agency in the UK.

* Collaborative and dynamic work environment.