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Bilingual Customer Success Manager
2 months ago
Job Title: Bilingual Customer Success Manager
Job Summary:
We are seeking a highly skilled Bilingual Customer Success Manager to join our team at Michael Page (UK). As a key member of our organization, you will be responsible for driving revenue growth, providing feedback to inform product and service improvements, and managing customer complaints.
Responsibilities:
* Collaborate with the business development and marketing teams to drive revenue growth through effective sales strategies and customer engagement.
* Provide valuable feedback to our product and service teams to inform improvements and enhance customer satisfaction.
* Manage customer complaints and resolve issues promptly, ensuring a high level of customer satisfaction.
Requirements:
* Proven customer success/account management experience selling SaaS solutions.
* Experience selling software into the food and drink manufacturing, retail brand partners, medical, and pharmaceutical manufacturing industries is desirable but not essential.
* A proven track record of growing existing customer accounts and retaining business.
* Strong knowledge of CRM systems and practices.
* Ability to commute to an office in East Yorkshire.
What We Offer:
* Competitive basic salary of £45-60k DOE + OTE + car allowance.
* Opportunity to work with a leading recruitment agency in the UK.
* Collaborative and dynamic work environment.