Senior Maintenance Operations Manager

2 weeks ago


Paddington, United Kingdom Spencer and James Full time

We are seeking an experienced Senior Maintenance Operations Manager to join our team at Spencer & James. This is an exciting opportunity for a skilled professional to lead our maintenance operations and ensure the delivery of high-quality services to our clients.

As a Senior Maintenance Operations Manager, you will be responsible for managing and optimizing work schedules to align with company procedures, standards, and Service Level Agreements (SLAs). This will involve leading the frontline of our service, ensuring that our repairs and maintenance activities meet and exceed our service standards and performance goals.

Key responsibilities of the role include:

  • Quality Service: Manage and optimize work schedules to ensure alignment with company procedures, standards, and Service Level Agreements (SLAs).
  • Client Relations: Represent the company with confidence at client and resident meetings, reinforcing our commitment to quality and reliability.
  • Performance Management: Oversee responsive repairs to meet and exceed performance targets.
  • Cost Control: Effectively manage material costs, following established processes and procedures.
  • Quality Assurance: Monitor work quality through regular inspections, performance reviews, and customer satisfaction surveys.
  • Team Leadership: Lead, mentor, and develop your team, ensuring optimal staffing to deliver exceptional service.

We are looking for a skilled professional with experience in responsive maintenance or a similar setting. The ideal candidate will have a strong communicator with excellent problem-solving skills and the ability to juggle tasks and thrive under pressure. A full UK driving licence is also required.

The salary for this role is around £55,000-£65,000 per annum, depending on experience. If you are a proactive and dependable individual with a passion for delivering high-quality services, we encourage you to apply. Please send your most recent CV for consideration.

As a Senior Maintenance Operations Manager at Spencer & James, you will have the opportunity to work on a challenging and rewarding project that will make a tangible impact on the quality of housing repairs in Central London. You will be part of a leading Tier 1 Contractor and will have the chance to develop your skills and expertise in a dynamic and fast-paced environment.


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