IT Service Delivery Expert

16 hours ago


Leicester, Leicester, United Kingdom Dunelm Full time
About the Role

We are looking for an experienced Technical Support Specialist to join our Tech Lounge support team at Dunelm. As the face of support for walk-ins, bookings, meeting rooms, and VIP customers, you will ensure a high level of service is provided to all colleagues working from our Store Support Centre in Leicester, Bush House in London, and various distribution centers around the country.

As a Technical Support Specialist, you will be responsible for providing technical support to colleagues through in-person or remote bookings. You will also work closely with the tech lounge and asset management lead to identify areas for improvement and implement process changes.

Key Responsibilities:

  • Provide technical support to colleagues through in-person or remote bookings.
  • Work with the tech lounge and asset management lead to identify areas for improvement and implement process changes.

Requirements

To be successful in this role, you will need:

  • Experience with ServiceNow or other market-leading ITSM suites.
  • A good understanding of IT Asset Management tools and processes.
  • Strong knowledge of Microsoft and Mac operating systems, Office 365, Active Directory, Exchange, and Intune.
  • A solid understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS).
  • Experience of JAMF and Intune.

Benefits

Dunelm offers a competitive salary of £35,000 - £40,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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