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Front of House Expert

2 months ago

Sheffield, Sheffield, United Kingdom Accor Full time

Job Summary

We are seeking a highly skilled and versatile individual to join our team as a Multi-Skilled Team Member. As a key member of our front of house team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work collaboratively with the front office and food and beverage teams to ensure seamless service delivery.
  • Assist with check-in and check-out procedures, as well as handle guest inquiries and requests.
  • Support the food and beverage team during peak periods, including breakfast, lunch, and dinner service.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are equipped to deliver exceptional service and support the hotel's goals.

About Us

Accor is a global hospitality company with a portfolio of over 5,000 hotels across 100 countries. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a global hospitality company and be part of a dynamic team.
  • A fun and supportive work environment.

Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills.
  • A can-do attitude and ability to work in a fast-paced environment.
  • Flexibility and willingness to adapt to changing circumstances.
  • A passion for delivering exceptional customer service.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].