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Strategic Operations Lead
2 months ago
KBR, Inc. has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
Job OverviewThe team is looking for a Systems Support Lead with experience in leading a team to carry out day-to-day operations and provide 1st line and 2nd line support to consistently meet our client obligations. The role is responsible for the personal development of direct reports, internal and external stakeholder management, service transition, operational planning & reporting, and working with suppliers to deliver the service obligations to KBR's clients.
Key Responsibilities- Supervising workload of 5+ support analysts.
- Providing line management for Support Analysts, including performance reviews, training, and handling escalated queries.
- Adhering to tight deadlines for continuous improvement, conducting root cause analysis, implementing changes, and ensuring effective communication across the organization.
- Monitoring ticket management and operational tasks.
- Planning and reporting operational activities.
- Overseeing acceptance of new or modified scope into service.
- Enhancing team quality and processes for continuous improvement and customer satisfaction.
- Candidates should excel in identifying process improvements, fostering relationships, and integrating new scopes into service.
- ITIL Foundation or Practitioner certification.
- Degree qualified in IT / Computer Science / Cyber Security.
- Hybrid (2-3 days office and WFH) with occasional travel.
In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. That is how we supply our clients with cutting-edge solutions and services.
Inclusion and Diversity at KBROur individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.
