Customer Relations Specialist

5 days ago


Crawley, West Sussex, United Kingdom City & Guilds Full time
About the Role

City & Guilds Training is seeking a skilled Course Advisor to join our team. As a key member of our sales team, you will be responsible for promoting our brand and products over the phone, maintaining accurate records of all enquiries, sales, and transactions, and carrying out general administration duties associated with the role.

We are looking for a candidate with excellent customer service and sales skills, great telephone manner, and excellent communication skills. The ideal candidate will be flexible, adaptable, and motivated by new challenges. You will also be required to undertake appropriate checks, including an enhanced DBS disclosure and providing proof of the right to work in the UK.

About You
  • Excellent customer service and sales skills, with a great telephone manner.
  • Excellent communication skills and the ability to effectively manage customers remotely.
  • A customer-focused approach and a passion for delivering a great customer experience.

We offer a competitive salary, generous bonus, 25 days annual leave, and opportunities for personal development and career progression. Our company values diversity and inclusion and encourages applications from under-represented groups. The successful candidate will be required to work from our offices in Crawley, RH10 9JY.

At City & Guilds, we are passionate about delivering work-based learning programmes that build competency to support better prospects for people, organisations, and wider society. We believe that people deserve the opportunity to (re)train and (re)learn again and again, gaining new skills at every stage of life. Our company is committed to driving diversity and inclusion and to creating a work environment that is supportive and inclusive.

We believe that diversity and inclusion strengthen and enrich us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.



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