Security Field Specialist

2 days ago


Cirencester, United Kingdom Siamo Group Ltd Full time
About the Role

We are working with a thriving firm in the security field, expanding their client base and managing a large portfolio of commercial properties. As an Engineer Co-ordinator, you will effectively manage customer and site requirements, scheduling internal engineers to support queries from a help point of view.

Key Responsibilities
  • Managing customer relationships, arranging quotes, and relationship management
  • Dealing with inbound customer enquiries
  • Processing and actioning work orders compiled by clients
  • Managing client requests and providing aftercare
  • Dealing with invoice queries and issuing customer invoices
  • General administration duties
  • Handling complaints in accordance with the agreed escalation process
Benefits
  • A hybrid working pattern offering 3 days working from home
  • An annual bonus scheme
  • 20 days annual leave entitlement with bank holidays
  • Life insurance
  • Free onsite parking
  • A company pension scheme
About You
  • Previous experience in an administrative or customer service role is essential
  • Natural confidence in communication and building secure relationships
  • A progressive and professional mindset with a desire to grow
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent attention to detail
  • Competency in Microsoft office and outlook
  • Able to multitask and prioritise workload
  • A full UK driving license

Estimated salary: £35,000 - £40,000 per annum, based on location and industry standards.



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