IT Technical Team Manager
2 weeks ago
Are you an experienced IT Technical Manager looking for a new challenge? Do you have a proven track record of managing global technical teams and delivering quality IT experiences?
We are seeking a skilled IT Technical Team Manager to join our team at Interface Recruitment UK. As a key member of our team, you will be responsible for leading a team of IT professionals and providing technical support to our clients.
Key Responsibilities:
- Lead and manage a team of IT professionals to deliver high-quality technical support services
- Develop and implement effective IT processes and workflows to improve service delivery
- Collaborate with stakeholders to understand business needs and develop solutions to meet those needs
- Provide training and guidance to team members to ensure they have the skills and knowledge required to perform their roles effectively
Requirements:
To be successful in this role, you will need:
- A minimum of 5 years' experience in a fast-paced end-user IT support environment
- Proven experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritisation, escalations, general user support etc.
- Hands-on experience of managing a global technical team and developing IT processes and workflows
- Demonstratable experience of developing IT processes, workflows, and automation
- Proven track record of stakeholder management
- Effective project and time management skills
What We Offer:
We offer a competitive salary package, including a base salary of £60,000 per annum, plus benefits and a bonus structure. We also offer opportunities for professional development and career growth.
If you are a motivated and experienced IT Technical Manager looking for a new challenge, please submit your application.
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