IT Technical Team Manager

2 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Description:

Are you an experienced IT Technical Manager looking for a new challenge? Do you have a proven track record of managing global technical teams and delivering quality IT experiences?

We are seeking a skilled IT Technical Team Manager to join our team at Interface Recruitment UK. As a key member of our team, you will be responsible for leading a team of IT professionals and providing technical support to our clients.

Key Responsibilities:

  • Lead and manage a team of IT professionals to deliver high-quality technical support services
  • Develop and implement effective IT processes and workflows to improve service delivery
  • Collaborate with stakeholders to understand business needs and develop solutions to meet those needs
  • Provide training and guidance to team members to ensure they have the skills and knowledge required to perform their roles effectively

Requirements:

To be successful in this role, you will need:

  • A minimum of 5 years' experience in a fast-paced end-user IT support environment
  • Proven experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritisation, escalations, general user support etc.
  • Hands-on experience of managing a global technical team and developing IT processes and workflows
  • Demonstratable experience of developing IT processes, workflows, and automation
  • Proven track record of stakeholder management
  • Effective project and time management skills

What We Offer:

We offer a competitive salary package, including a base salary of £60,000 per annum, plus benefits and a bonus structure. We also offer opportunities for professional development and career growth.

If you are a motivated and experienced IT Technical Manager looking for a new challenge, please submit your application.

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