Customer Service Advocate

1 week ago


Loughborough, Leicestershire, United Kingdom Ministry of Justice Full time

Overview:

HMC&TS offers a competitive remuneration package, including a salary ranging from £24,500 to £31,000 annually, depending on your skills and qualifications. This role involves delivering outstanding customer service to the public while ensuring accurate data entry into our systems.

Responsibilities:

  • Address customer concerns about their cases in a respectful and efficient manner.
  • Communicate effectively with internal teams to facilitate smooth case progression.
  • Maintain precise records within our databases, utilizing our software.
  • Liaise with administrative teams nationwide to address queries and issues.
  • Foster teamwork by providing active support to fellow staff members.

What You Need to Succeed:

  • Excellent communication skills in spoken English.
  • Demonstrated ability to follow organizational processes.
  • Strong analytical skills for resolving problems efficiently.
  • Adaptability in varying situations.

Additional Benefits:

  • We prioritize family-friendly policies and flexibility in the workplace.
  • Employee rewards include professional development opportunities and exclusive discounts.
  • Paid parental leave, including maternity, paternity, and adoption leave.
  • Complimentary eye care for computer users.


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