Resolution Expert

5 days ago

Wellingborough, Northamptonshire, United Kingdom Vizion Network Limited Full time
About the Role

Vizion Network Limited is seeking a highly motivated and customer-focused Resolution Expert to join its team. As a key member of the customer support team, you will play a vital role in delivering exceptional customer service and resolving customer complaints.

Main Responsibilities:
  • Act as a first point of contact for customers, clients, and repair network members.
  • Deal with incoming calls, emails, and other forms of communication in a professional manner.
  • Process and resolve EODs within FCA guidelines and internal/external SLAs.
Requirements:
  • Good knowledge of Microsoft Office.
  • GCSE Maths and English.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.

This is a full-time position, working 37.5 hours per week, Monday to Friday, plus one Saturday every four weeks (8:30am - 12:30pm). The estimated salary for this role is £25,198 per annum. We offer a competitive benefits package, including 24/7 GP access, reimbursement of health costs, and shopping rewards.

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