Conference Operations Manager
1 month ago
Key Responsibilities:
- Oversee the venue's operations, ensuring a consistent delivery of a high-quality guest experience in line with brand and venue guidelines.
- Monitor and manage payroll budgets, taking proactive measures to mitigate risks.
- Provide accurate rota schedules three weeks in advance through SAM for all team members, ensuring the accuracy of closing the system.
- Develop strong relationships with guests, handling a range of queries and complaints directly.
- Utilize commercial acumen to drive business growth and efficiency.
- Collaborate with multi-skilled teams to support other areas of the business based on guest demand.
- Lead performance management, coaching, and team training initiatives.
Requirements:
- Proven experience in conference operations, guest services, or a related field.
- Strong commercial acumen and ability to drive business growth.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
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