Senior IT Support Specialist

21 hours ago

StourportonSevern, Worcestershire, United Kingdom Search results Full time
Job Title: Senior 3rd Line Support Engineer

Applause IT is seeking a highly skilled Senior 3rd Line Support Engineer to join their team in the West Midlands. The ideal candidate will have experience in delivering remote and on-site technical support to clients, handling support tickets, and performing routine IT system checks and maintenance.

About the Role:

The Senior 3rd Line Support Engineer will be responsible for providing technical support to clients, preparing and configuring IT equipment, managing and supporting Microsoft 365 services, and implementing and maintaining backup solutions and firewall configurations.

Key Responsibilities:

  1. Provide on-site technical support for client systems.
  2. Prepare and configure IT equipment, including servers, switches, and routers.
  3. Manage and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure.
  4. Implement and maintain backup solutions and firewall configurations.
  5. Oversee migrations to cloud infrastructure and maintain networking hardware.
  6. Serve as an escalation point for complex technical issues and provide support for new project installations.

Requirements:

  1. Proficiency in Microsoft 365, including SharePoint, Intune, and Azure.
  2. Experience in server installation (Windows Server).
  3. Strong knowledge of networking, firewall management, and RMM systems.
  4. Demonstrable experience with infrastructure installation and hardware configuration.
  5. Capability to manage IT projects and provide pre-sales assistance.

Applause IT is a dynamic and growing IT services business in the West Midlands, providing high-quality IT support services to various private sector clients. If you are an IT Support Engineer with experience in 3rd Line Support and are looking for an exciting new challenge, we encourage you to apply.

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