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Event Coordination Specialist

2 months ago

Manchester, United Kingdom Marriott Manchester Victoria and Albert Hotel Full time

About Us:

As the leading name in hospitality globally, Marriott International boasts over 8,100 hotel properties and 30 prestigious hotel brands across 133 countries and territories. Our growth trajectory is impressive, and we offer unmatched opportunities for career advancement. Your next career move could lead to an exciting new chapter.

The Manchester Marriott Victoria & Albert Hotel, an iconic Grade II listed building located in the vibrant Spinningfields District, features 148 elegantly designed hotel rooms and suites equipped with modern amenities. Our venue includes the Chop & Plant, a casual dining experience that serves a mix of classic dishes and plant-based options, all with a focus on local ingredients and sustainability. We also provide versatile event spaces, including an outdoor terrace, intimate boardrooms, and banquet facilities accommodating up to 200 guests.

Our primary goal is to ensure that you feel as valued as our guests. We recognize the importance of your role and are committed to appreciating and valuing your contributions.

Benefits:

  • Complimentary meals and refreshments during shifts
  • Provided uniforms
  • Bike-to-work initiative
  • Performance-based incentives
  • Opportunities for learning and development
  • Discounts on accommodation and food & beverage at over 7,300 Marriott hotels worldwide
  • Recognition programs

Your Responsibilities:

  • Ensure precise administration and management of all meetings, events, weddings, and group accommodation bookings for the hotel.
  • Handle inquiries related to meetings, events, weddings, and groups, converting them into sales opportunities.
  • Proactively engage with existing, potential, and new clients through site visits and participation in familiarization trips.
  • Follow company policies regarding inquiry management and the issuance and return of contracts.
  • Maintain up-to-date records for all meetings, events, weddings, and group files.
  • Manage diaries effectively to optimize sales opportunities.
  • Coordinate all final details, payments, and requests prior to events.
  • Adhere to company credit policies to ensure expected revenue is received.
  • Maximize room hire potential throughout the year through targeted seasonal strategies.
  • Identify new business leads for the Director of Sales.
  • Maintain a high level of product knowledge regarding the hotel and competitor activities.
  • Communicate any information that may affect profitability to the Events Manager.
  • Follow up with guests to assess satisfaction and develop strategies for enhancing the guest experience.

What We Seek:

  • A warm and genuine individual who prioritizes guest satisfaction.
  • A strong team player who is hands-on yet capable of working independently.
  • Excellent written and verbal communication skills.
  • A customer service-oriented mindset with keen attention to detail.
  • Exceptional organizational and time-management abilities, with the capacity to multitask and prioritize effectively.
  • Experience in event sales and management.
  • A desire for personal and professional growth within the company.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.