International Supply Chain Specialist

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Britvic Full time

At Britvic, we make, market and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. Our international supply chain and network of partners enable us to export to over 100 countries, providing opportunities for growth and development.

Job Overview

The International Supply Chain team is the interface between the demand from the entire International Business Unit and its fulfillment. This role ensures that all demands from specified customers are met in the most effective way possible, maintaining strong relationships with customers and stakeholders, and providing a clear internal view of order status.

This role offers a hybrid working arrangement, providing more autonomy and better work-life balance. Our office is located in a convenient location, allowing for easy access to our facilities.

Your Key Responsibilities
  • Execute the order-to-invoice process for nominated customers, utilizing support functions and engaging with third-party logistics service providers to ensure fulfillment of orders within budget and meeting agreed customer service targets.
  • Ensure that all necessary export documentation is created and distributed promptly, and ensure the accuracy of the data contained within it.
  • Provide a timely, accurate, and detailed response to all external customer queries, gathering data as required from internal or external stakeholders or functions.
  • Support the identification of opportunities to improve operating processes, the service provision for your customers, and/or the cost-effectiveness of order fulfillment, and support implementation as required in conjunction with stakeholders.
  • Provide effective support for teammates and colleagues as required or requested by your line manager.
About You
  • Experience in International Logistics, especially in the field of customer service.
  • Working knowledge of SAP & GTA Processes & Procedures.
  • Proficient in English (Dutch is desirable).
Key Behavior
  • Improve our ways of working to engage and support customers.
  • Take ownership for delivering results of outstanding quality.

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