Visual Merchandising Specialist

1 month ago

Edinburgh, Edinburgh, United Kingdom JD Full time
Role Overview

As a key member of the in-store team, you will provide visual support to the store, engaging customers through creative product placement and utilizing the latest fashion trends. You will create window and in-store displays while maximizing store profitability through enticing visual concepts.

Key Responsibilities
  • Provide customers with exceptional levels of customer service, ensuring a positive shopping experience.
  • Deal with customer complaints and inquiries, providing the best possible outcome.
  • Ensure the personal appearance of sales team members is in line with company guidelines.
  • Have a thorough understanding of the customer service measuring program.
Sales and Visual Merchandising
  • Ensure targets are achieved and, where possible, exceeded, through effective sales and visual merchandising strategies.
  • Monitor staff service levels to maximize store sales and implement strategies to improve performance.
  • Utilize in-store devices to offer customers the full product range, ensuring a seamless shopping experience.
  • Use reports to inform product placement decisions, focusing on key selling lines.
Training and Development
  • Encourage personal progression within the store, providing opportunities for growth and development.
  • Assist with the induction and training of new starters, ensuring a smooth transition into the role.
  • Support the development of existing staff, ensuring personnel complete relevant E-Assessments.
Requirements
  • Retail supervisor experience is advantageous, but not essential.
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
  • Strong verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • IT skills, including Microsoft Outlook, Word, and Excel.
What We Offer
  • Incremental holiday allowance, providing a great work-life balance.
  • Staff discount on JD Group and other brands within the organization.
  • Pension scheme, depending on the level of role.
  • Personal development opportunities, enabling you to learn and grow within the company.

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